Refund policy
We accept returns within 14 days of delivery for items that are unworn, unused, and in their original condition and packaging. We reserve the right to refuse any return that does not comply with this policy.
You may request either;
- An Exchange, or
- Refund to the original payment method (eligibility applies).
Returned items must show no signs of wear beyond reasonable try on. Footwear should be tried on indoors only. Returns showing signs of outdoor wear or excessive use will be rejected.
Exchanges
We offer Exchanges on all orders.
For faster processing, we recommend requesting an exchange for the same style. Exchanges for different styles, including new arrivals, are permitted. If the replacement item is priced higher than the original, additional charges may apply.
- Exchanges are processed within 7 days of your return being received and inspected.
- A new shipping fee applies to all exchanges and will match the original order’s shipping cost.
- An invoice will be issued once your return is processed. The exchange item will be dispatched after payment is received.
Refunds and Eligibility
Refunds to the original payment method are available for full price items only and are processed within 14 days of receiving your return.
Original shipping costs are non-refundable.
Non- Refundable items
Some items are not eligible for refunds:
- Sale Items
- Purchases made with a discount code
Late or Unwanted Returns
We don't accept returns for unwanted items after the stated returns period.
If a return is attempted outside this timeframe, we may elect to send the item back to your default delivery address and request that you cover the return shipping costs.
Return Shipping & Responsibility
Returned items are your responsibility until they reach us. Please ensure they are securely packaged to prevent damage in transit.
- Return shipping costs, including any customs or related charges, are your responsibility
- Please obtain proof of postage in case you need to contact us regarding your return
- We are not responsible for any items returned to us by mistake
- Returns are processed only after successful receipt and inspection
Rejection of a return
Where a return does not comply with this policy, it may be rejected. No refund or exchange will be processed.
We may elect to return the item to your default delivery address and request payment for the return shipping costs. You will receive:
- An email explaining the reason for refusal, and
- A second email containing an invoice for the return shipping fees
If the invoice remains unpaid for more than 30 days, you will forfeit any right to the return.
Gift Cards
Items purchased with a Gift Card can only be refunded back to a Gift Card. Gift Cards cannot be refunded to a bank account or original payment method.
Faulty or Incorrect Items
If you believe your item is faulty or you have received an incorrect item, please contact us within 48 hours of delivery with your order number and clear photographs of the issue.
Where a fault or error is confirmed, we will offer a replacement, exchange, or refund, in accordance with your statutory rights.
Claims made after 48 hours will still be considered; however, we reserve the right to request additional information or evidence to assess whether the issue was present at the time of delivery or has occurred through wear, misuse, or accidental damage.
Sale Period & Policy Version
Orders placed during promotional or sale periods, including but not limited to Black Friday, are subject to the Returns Policy and Terms & Conditions in effect at the time the order was placed.
Where promotional terms differ from the current policy, the promotional terms will take precedence.
In such cases, refunds may be limited to a gift card, or exchange only, in line with the terms communicated during the promotional period.
We reserve the right, at our discretion, to offer an exchange in place of a gift card or store credit where appropriate.
RETURN PORTAL
To process a return please follow the link to our return portal here.