Arena - Eclipse

Online Purchases - All Numeris Products

We offer a 14-day return window (from the purchase date) for eligible products (non-eligible items are listed below). Refunds will exclude original shipping costs.

Returns that are damaged, worn, or without the original packaging and hangtags will not be accepted. In the event that an item is returned to us in an unsuitable condition, your return may be refused.

Refunds will be processed within approximately 7 to 10 business days after we receive your returned items.

Non-Refundable: Items that are part of a sale or purchased using a discount code will not be eligible for a refund and only an exchange.

To ensure your return is processed efficiently, you MUST include a note in the package with the following details:

• Order Number
• Exchange or refund
• If an exchange the pair and size you wish to exchange for 

IMPORTANT: Returns without this information may not be processed and wont be dealt with until early next year due to high volume. We cannot accept responsibility for any delays or issues resulting from missing details so please take care with providing the correct information for our Warehouse Team to complete your request. 

SALE items are not eligible for a refund. They can only be exchanged for a different size or style. If a sale item is returned requesting a refund, the item will be sent back to you, and this may cause delays.

UK Returns

Please send your return to the following address with any Courier of your choice:

Numeris Footwear

Unit 25A, Cwmdu Industrial Estate

Swansea

SA5 8JF

International Returns

Please contact us via email to arrange your international return. customer.service@numerisfootwear.com